Privacy Policy

Last updated: 18th November 2025

Alder Associates Ltd. (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, interact with us on social media, apply for roles, or receive our paediatric case management services.

By using our website or providing your personal information, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Alder Associates is a paediatric case management company providing assessment, support, and care coordination services to children, young people, and their families.
For the purposes of the UK General Data Protection Regulation (UK GDPR), Alder Associates is the “Data Controller.”

If you have questions about this policy or how your data is handled, you can contact us at:

Email: admin@alderassociates.co.uk
Address: 167a John Wilson Business Park, Chestfield, Whitstable, Kent, CT5 3RA
Telephone: 01227 287878

2. Personal Data We Collect

We collect personal data in the following ways:

a) Information You Provide Directly

- - Contact details (name, email address, phone number)
  - Enquiry information submitted via our website contact forms
  - Information shared in comments on our website
  - Information submitted when applying for jobs through our website

b) Information Received Through Job Boards

We collect candidate information submitted through third-party job boards, including Indeed and other recruitment platforms. This may include:

- - CVs (will be kept for 12 months from when an applicant applies)
  - Cover letters
  - Application details
  - Employment history
  - Relevant qualifications

c) Information From Social Media Platforms

We may collect information when you interact with us through:

- - LinkedIn
  - Other social media channels where Alder Associates maintains a profile

This can include:

- - Public social profile information
  - Messages or comments you send to us
  - Content you engage with on our company profiles

d) Information Collected Automatically

When you browse our website, we may automatically collect:

- - IP address
  - Browser type and version
  - Device information
  - Pages visited
  - Cookies and tracking technologies
    (See our Cookie Policy for more detail.)

e) Client & Clinical Data (Case Management Services)

For paediatric case management services, we may collect sensitive personal data, including health information, with strict safeguards in place. This information is collected directly from clients, families, and authorised professionals.

3. How We Use Your Personal Data

We use personal information for the following purposes:

To respond to enquiries and provide services
To carry out assessments, care planning, and case management
To review and process job applications
To communicate with you about your application, services, or updates
To maintain website functionality and improve user experience
To monitor and manage website comments
To comply with legal or regulatory obligations

We only process personal data when we have a lawful basis, such as your consent, a contract, legitimate interests, or legal compliance.

4. Website Comments

Users may be able to leave comments on our website.
Please be aware:

Comments may be visible publicly.
Any personal data you choose to share in a comment is your responsibility.
We may moderate, edit, or remove comments that violate our content guidelines.

5. Sharing Your Information

We only share personal data when necessary and with appropriate safeguards. This may include sharing with:

Healthcare professionals involved in a client’s care (with consent or lawful basis)
External service providers, such as IT support or website hosting
Recruitment platforms used to process job applications
Legal and regulatory bodies, when required by law

We do not sell your personal data to third parties.

6. Data Storage and Security

We take data protection seriously and implement appropriate technical and organisational measures, including secure systems, limited access, encryption, and staff training.Personal data is stored in the UK or within approved jurisdictions that meet UK GDPR adequacy standards.

7. How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes it was collected, including:

Client case management records — as required by law and professional standards
Job application data — typically up to 12 months unless otherwise agreed
Website and enquiry data — up to 24 months
Comment data — for as long as the comment remains publicly visible

8. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction of incorrect or incomplete data
Request deletion of your personal data (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, please contact us using the details provided above.

9. Cookies

Our website uses cookies to improve functionality and analyse usage. You can accept or decline cookies at any time via your browser settings. For full details, please refer to our Cookie Policy.

10. Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing personal data.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new “Last Updated” date. Please review it periodically.

12. Contacting Us

If you have any concerns, complaints, or requests related to this Privacy Policy or your data, please contact us at:

Julie Friis, Office Manager, Alder Associates Ltd.
Email: admin@alderassociates.co.uk
Address: 167a John Wilson Business Park, Chestfield, Whitstable, Kent, CT5 3RA
Telephone: 01227 287878

If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO).

We aim to meet your needs with efficiency, effectiveness, fairness and courtesy by:

This privacy policy sets out how Alder Associates Ltd uses and protects any information that you give us when using this website.

Alder Associates Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Alder Associates Ltd reserves the right, at its discretion, to make changes to any part of the Website, the Information or these Terms. Alder Associates Ltd may change this policy from time to time by updating this page. It is important you check this page from time to time to ensure that you are happy with any changes.

This policy is effective from April 2020. By continuing to use the Website you agree to be bound by these Terms as amended.

What we collect

We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to enable you to take advantage of particular services that we offer, for example when you send us a question / request from our “Contact Us” page, request one of our newsletters or further information on a specific department. We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms.

We may collect the following information:

What we do with the information we gather

We require this information for the purpose of:

Internal record keeping.
Contacting you to respond to your enquiry and/or for market research purposes. We may contact you by email, telephone or post. If you do not wish us to make use of your Personal Information in this way, please email admin@alderassociates.co.uk. We will also give you the opportunity to opt out of future marketing whenever we send you marketing material. You can also opt out at any time by contacting us.
Data collected in relation to new enquiries is kept for a period of 6 months and then deleted.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place highly secure electronic systems and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site or page. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Alder Associates Ltd use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Alder Associates Ltd does not use cookie technology to collect Personal Information. You may also wish to refer to www.allaboutcookies.org.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The Internet is a global environment and using the Internet to collect and process data can involve the transmission of data on an international basis. Therefore, by browsing our Website and communicating electronically with us, you acknowledge our processing of data in this way. However, we will endeavour to protect all Personal Information collected through our Website in accordance with our data protection standards.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. Employees, associates and agents of Alder Associates Ltd may be given access to any Personal Information which we collect, but their use shall be limited to the performance of their duties and in line with the reason for processing. Our employees, associates and agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the Website or to deal with requests which you submit to us.

We may use your personal information to send you promotional information about Alder Associates Ltd and other information related to our industry.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Alder Associates Ltd via email at admin@alderassociates.co.uk .

If you believe that any information, we are holding on you is incorrect or incomplete, or have any other data protection related issues or queries, please write to Kim Roumania, Data Controller as soon as possible at the above email. We will promptly correct any information found to be incorrect.

If you are concerned that we have breached a privacy law or code binding on us, please send an email marked “Urgent” to Kim Roumania at admin@alderassociates.co.uk . We aim to respond in a reasonable time (normally 24 hours). Our Data Controller will manage your complaint and will give you additional information about how it will be handled.

You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website www.ico.org.